Terms & Conditions – NeNiKaar

1. General
By purchasing products from NeNiKaar, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all purchases made through our website or associated sales channels.

2. Final Sale Policy
All sales are final. Due to hygiene and sanitation considerations, we do not accept returns or refunds once a purchase has been completed, except in cases outlined in the Returns and Exchanges section below.

3. Jewellery Care and Liability
NeNiKaar jewellery must be handled with proper care. We are not responsible for damage, discoloration, or tarnishing caused by exposure to water, moisture, perfumes, chemicals, or other liquids. Customers are advised to avoid such exposure to preserve the quality and finish of the jewellery.

4. Incorrect or Dissatisfactory Orders
In the event that a customer receives an incorrect item or is dissatisfied with their order, they must contact NeNiKaar within the eligible return period by sending a message to our official Instagram account @nenikaar along with:

• The original order receipt
• Order number
• Clear photographic evidence of the product and issue

5. Return and Exchange Eligibility
Returns or exchanges may only be considered if initiated within 7 days of delivery.

To qualify for a return or exchange, the item must meet all of the following conditions:

• The product must be unused and unwashed
• The product must remain in pristine condition
• The item must be returned in its original packaging
• All original tags, labels, documentation, and paperwork must be included
• The customer must provide the payment receipt and order number

6. Exchange Process
Once the returned item has been received and inspected by NeNiKaar and confirmed to be in acceptable condition, the exchange will be approved. Product exchanges are free of charge, excluding shipping costs.

7. Shipping for Exchanges
Once the exchange has been approved and processed, the replacement item will be shipped within 2–5 business days, excluding courier transit time.

8. Right to Refuse
NeNiKaar reserves the right to decline returns or exchanges that do not comply with these Terms and Conditions.